Question 36
You have bought a television in Germany. At home you unpack the television, but it does not work. The television is broken. What can you do?
German original: Sie haben in Deutschland einen Fernseher gekauft. Zu Hause packen Sie den Fernseher aus, doch er funktioniert nicht. Der Fernseher ist kaputt. Was können Sie machen?. In the test, all questions are asked in German.
Answer options
- write a complaint
- make a claim for the television — Correct answer
- replace the device without being asked
- extend the warranty
Explanation
If a device is defective, you have the right to a legal warranty (rights for defects) in Germany. You can make a complaint and demand repair, replacement, or a refund. The legal warranty period is two years.
Key terms in this question
- Germany — Germany is a country in central Europe with a parliamentary democracy. It is a member of the European Union and its capital is Berlin.
- can / to be able to — Expresses that someone has the ability or possibility to do something. It is a modal verb used together with another verb.
- to have — 'Haben' means to possess something or to have something available. It is also used as an auxiliary verb to form past tenses in German.
- Federal state — A federal state is one of the 16 regions that together form Germany. Each state has its own government, parliament, and areas of responsibility.
- to make / to do — To produce, perform, or carry out an action or task. It is a very common verb used in a wide variety of situations.
- German — German is the official language of Germany, Austria, and part of Switzerland. It is the native language of approximately 100 million people.
- yes (emphatic) / but / after all — A word used to affirm something, contradict a negative statement, or express surprise. For example, it can mean 'yes, I can' in response to 'you can't'.
- a / an (accusative masculine) — 'Einen' is the indefinite article for masculine nouns in the accusative case in German. It is used when a masculine noun is the direct object of a sentence.